Understanding LiveChat pricing is essential should you’re planning on investing on this widespread chat-based customer support device in your firm. Like many revolutionary chat choices, LiveChat comes with a spread of packages to select from, to make sure corporations of each dimension get the suitable resolution.
Moreover, whereas LiveChat is regarded by many to be the final word chat device, it doesn’t essentially have the largest price ticket in the marketplace. The answer can truly be fairly inexpensive, relying on the bundle you select.
As we speak, we’re going to discover every of the pricing packages accessible from LiveChat in depth, that can assist you make the suitable choice in your buy.
What’s LiveChat? A Transient Introduction
Earlier than we dive into our overview of the LiveChat pricing plans, it’s value shortly discussing what LiveChat truly affords at present’s corporations. Primarily, LiveChat is a customer support platform. Throughout the platform, corporations can create customized widgets which permit them to attach with their audience in real-time, by way of chat.
Nonetheless, there’s much more to LiveChat than only a web site chat system. The great platform supplies enterprise leaders with a handy solution to join a number of “digital expertise” instruments in a single interface. The unified back-end means workers can observe and reply to messages from Fb Messenger, E-mail, Apple Messages, WhatsApp, SMS, and extra in the identical place.
This all-in-one surroundings makes it simpler for companies to ship an omnichannel service expertise for purchasers, with constant context. Plus, LiveChat integrates seamlessly with over 200 instruments, ensuring workers don’t have to leap between a large number of various apps so as to ship phenomenal service. You possibly can hyperlink CRM instruments, assist desk instruments, collaboration software program, and extra, to assist your small enterprise thrive.
On the similar time, LiveChat additionally affords a spread of different incredible instruments to boost gross sales and repair. You possibly can construct your individual chatbots that can assist you generate leads and greet clients. The AI system also can section web site guests and assist corporations route every prospect to the suitable agent.
Greater than only a primary chat assist resolution, LiveChat combines a customizable chat widget with in-depth automation, chat transcripts, and analytics, that can assist you improve your buyer expertise technique, and drive loyalty.
LiveChat Pricing: What Can You Anticipate
Now you’ve gotten a primary concept of what LiveChat can supply corporations, let’s dive into the pricing.
First, you possibly can attempt the complete options of the “Staff” plan for LiveChat with out paying something for 14 days. There’s no bank card required to join the trial, and it solely takes a couple of minutes to put in the expertise and begin experimenting with the options.
All the plans for LiveChat are bought on a “per agent” pricing mannequin foundation. Which implies you’ll want to purchase entry for each particular person worker planning on utilizing the service. On the plus aspect, this does imply there’s no restrict on the variety of chats you possibly can handle, however you should have limitations on the quantity of chats you possibly can observe throughout channels.
Moreover, all plans include entry to talk performance in your web site, apps, direct chat hyperlink, Fb Messenger, and E-mail.
Whereas LiveChat options do fluctuate from one plan to the subsequent, the pricing mannequin ensures corporations can entry a spread of instruments to boost buyer satisfaction on each plan.
All plans additionally embrace assist for:
- Built-in functions for the net
- Canned responses
- Pre and post-chat surveys (default solely on Starter)
- Inactivity messages
- Ticket varieties (default solely on Starter)
- Messaging mode
- Agent ranking
- Buyer element entry
- Multi-website assist
- Visitors monitoring for not less than 100 guests
- Transfers between brokers
- Good and guide chat routing
- Ticket administration from chat, and e-mail
- After hours ticket varieties
- Automated follow-ups
- Day by day summaries
- Proactive chats
- Cellular chat window
- Chat customization
- Agent roles and supervision
- FAQs, webinars, and tutorials
- Entry to the assist staff
- Instantaneous notifications for staff members
All the plans additionally include incredible safety. You’ll get a 256-bit SSL safe connection no matter which bundle you select, in addition to a knowledge middle within the US or EU. You possibly can mark trusted domains, ban guests, masks bank cards, and permit brokers to log in with Google.
Plus, on any plan, you gained’t should compromise on customer support. 24/7/365 chat, e-mail, and cellphone assist are included for each price ticket, and also you’ll even have full entry to the information base.
LiveChat Pricing: The Starter Plan
Sadly, LiveChat doesn’t supply any free plans. This implies the most affordable choice accessible is the “Starter” bundle, which prices both $24 per agent monthly should you’re paying on a month-to-month foundation, or $20 per agent monthly while you’re billed yearly.
The Starter plan stands out as the easiest bundle provided by LiveChat, however it’s extraordinarily beneficiant too. You’ll have full entry to all web site, app, direct chat hyperlink, and e-mail channels, in addition to Fb Messenger for customer support. There’s software monitoring, canned responses, pre and post-chat surveys, and inactivity messages, in addition to default ticket varieties, and messaging mode.
Plus, you possibly can construct your chat performance throughout a number of web sites, charge your brokers, entry buyer particulars on-demand, and observe as much as 100 clients. Different options embrace:
- Agent transfers
- Good and guide chat routing
- Ticket administration from chat and e-mail
- After-hours ticket varieties
- Automated follow-ups
- Day by day efficiency abstract
- 1 automated greeting
- Proactive chats
- Cellular chat home windows
- Default “eye catchers”
- Default window translations
- Proper-to-left assist
- Themes and darkish mode
- Accessibility compliance
- Supervision for brokers
- Agent roles
- Integrations and add-ons for social media
- API assist
- 60 day chat historical past
- E-mail transcripts
Plus, you’ll additionally get 24/7/365 assist on cellphone, e-mail, and chat, knowledgebase entry, and complete safety with SSL encryption, information middle entry, trusted domains, banned guests, bank card masking, and Google log-ins.
LiveChat Pricing: The Staff Plan
The “Staff” plan from LiveChat prices $49 per agent on a month-to-month foundation, or $41 per agent should you’re paying yearly. It comes with all the options you’d anticipate from the “Starter” plan, with some further bonuses, together with entry to SMS messaging.
You possibly can create customized pre-chat and post-chat surveys and ticket varieties. Plus, you possibly can observe as much as 400 clients, to observe your site visitors efficiency, and create customized buyer segments. There’s chat tagging for analytical functions, file sharing assist, and routing guidelines based mostly on URLs.
The Staff plan additionally helps:
- Ticket tagging
- LiveChat dashboard entry
- API studies
- Fundamental chat statistics
- Ticket statistics in your ticketing system
- Tag-based studies
- Interactive studies
- Group statistics
- Ecommerce targets and gross sales monitoring
- Automated greetings
- Customized eye catchers
- Effectivity information
- 2-step verification
- Language choice
- Customized chat window translations
- Customized logos in chat home windows
- Chat buttons
- Multi-brand customization
- Group group
- Inactivity timeout configuration
- Full chat historical past
As you possibly can see, whereas most of the options are the identical as they’re in Starter, you get much more performance in the case of customizing your chat expertise, boosting safety, and monitoring vital information within the Staff plan.
LiveChat Pricing: The Enterprise Plan
The Marketing strategy is likely one of the hottest choices from LiveChat, however it’s additionally the costliest earlier than you enter “Enterprise” territory. For this bundle, you’ll be paying both $69 per agent monthly should you’re paying month-to-month, or $59 per agent monthly when billed yearly.
The plan contains all the options of “Staff”, in addition to some bonuses, equivalent to entry to Apple Messages for Enterprise in your built-in inbox. There’s additionally assist for site visitors monitoring for as much as 1,000 clients, chat takeover from supervisors, and routing guidelines based mostly on geolocation.
Customers get entry to a piece scheduler for staff members, in addition to:
- Staffing predictions,
- Agent exercise monitoring
- On-demand reporting
- First response time metrics
- Common response time monitoring
- Entry restriction for safety
- Single-sign-on accessible for $20 per agent
- Non-public mode for chats
LiveChat Pricing: The Enterprise Plan
Lastly, the Enterprise plan is the bundle from LiveChat designed to assist a lot bigger enterprise customers. If the “Enterprise” plan doesn’t offer you sufficient management in the case of managing an enormous collection of brokers and customer support methods, the Enterprise plan stands out as the proper alternative.
Notably, there’s no clear pricing on the LiveChat web site for the Enterprise plan. As a substitute, you’ll must contact the staff to obtain a customized quote based mostly in your distinctive circumstances. The plan will embrace all the options of the “Enterprise” bundle, in addition to a bunch of extras, targeted primarily on safety. For example, you’ll get safety help, SSO built-in, and HIPAA compliance. There’s additionally a complete audit log accessible.
The Enterprise plan contains white labelling for chat customization, in addition to a collection of further buyer assist parts, like:
- Product coaching
- White label parts
- Software program engineer assist
- Authorized help
- Yearly PO and invoicing
- Account supervisor assist
- Superior reporting
LiveChat Pricing: Is It Price It?
For those who’re searching for a assist desk and reside chat software program resolution to assist streamline your digital expertise administration technique, LiveChat may very well be a incredible device. The answer integrates seamlessly with a spread of different companies, from CRM options like Salesforce and HubSpot to ecommerce instruments, and Google Analytics.
LiveChat additionally has its personal android and iOS apps, some glorious customer support and assist for corporations and startups of all sizes, and a incredible, easy-to-use interface.
LiveChat is likely one of the most respected suppliers of chat-based customer support instruments round. All plans include limitless chat performance in your reside chat resolution, in addition to entry to a spread of integrations. You possibly can even join your chat system to a cellphone quantity in some circumstances.
Whereas the service may not be the most affordable choice round, it’s nonetheless comparatively good worth. The widget customization for the chat instruments is superb, and the analytics are nice for providing behind-the-scenes insights into your customer support methods.
For those who’re simply getting began with LiveChat, we’d advisable starting with the Starter plan, to get a style for the performance. As your customer support technique grows, you can begin to discover a few of the extra superior capabilities on the Staff or Marketing strategy.